Frequently Asked Questions


Is it hard to schedule an appointment to see a therapist at LifeLens?

Scheduling an appointment to see a therapist at LifeLens is an easy process. It is helpful to provide a range of your availabilities for appointment days and times when you call. Whether you reach a support staff member immediately, leave a voice message, or submit an email request for an appointment, a LifeLens clinician or a support staff member will reach out to you within 24-hours to schedule an appointment.

Do you accept walk-in appointments?

LifeLens’ clinicians are not available for walk-in appointments. If you are in crisis and need immediate assistance, it is recommended that you go to Common Ground where they are staffed to address immediate needs. Another recommended option is to go to your nearest hospital emergency room or to call 911.

How much paperwork do I have to complete at intake?

There are five (5) primary forms that we ask to have completed before or during the intake process. Each of these forms can be found on this website and can be brought with you to the appointment:

  1. Registration form – one page form request basic contact and insurance information;
  2. Service Agreement – read and sign;
  3. Notice of Privacy Practices, HIPAA – read and sign;
  4. Communication with Primary Care Physician Consent/Decline form – read and sign;
  5. History form specific to age of patient.

What happens if I need to cancel or change an appointment? Is there a fee?

Each LifeLens’ clinician maintains autonomy to manage their own schedule and clinicians make cell phone numbers available for that very purpose. Thus, contacting your therapist on their cell via text or voice message is the preferred method of changing or canceling scheduled appointments. Late cancellations may be subject to a fee as determined by your therapist.

What can I expect during a typical appointment? How long will it last?

Initial appointments are scheduled for 90 minutes and subsequent appointments are scheduled for either 45 minutes or 55 minutes.

During my first appointment, will I get time to ask questions?

There is opportunity at each appointment for patient inquiry. It is especially important in your first appointment that you ask questions that are important so you understand your specific treatment process.

Do I have to talk about things I do not want to?

A part of therapy involves inquiry about difficult subject matters. However, you reserve the right to determine how much and when you share personal information. Patients often experience a sense of relief after unburdening themselves of difficult subject matter.

Insurance and Cost

How much will treatment cost me? Am I responsible for a co-payment?

If you are using an insurance program that LifeLens is able to accept, your cost will be determined by your insurance plan’s deductible obligation, co-insurance obligation, or co-pay obligation. Your therapist will be able to provide information to you about your specific plan. If LifeLens is not in your insurance plan’s network, LifeLens will request out of network benefits for your cost of treatment

What if I don’t have insurance or lose my insurance coverage?

Each clinician at LifeLens accepts cash-based patients and each clinician has the autonomy to establish his/her own private pay cash rate. Clinicians are able to administer a sliding scale in order to accommodate patient needs.

Do you deal directly with my insurance plan or do I need to?

LifeLens will obtain information from your insurance company about coverage for mental health outpatient services and explain your coverage benefits to you. However, sometimes information changes based on changes in your insurance group’s coverage, or due to insurance company processing of claims. You are encouraged to follow-up with your insurance company to ensure you have a clear understanding of your coverage and your obligations.

What happens if my insurance company fails to pay for my treatment?

Ultimately, each patient (or guardian of a patient) is responsible for their cost of treatment, whether it is entirely paid through insurance coverage, a combined payment plan of insurance and a co-pay, or a cash-based payment arrangement. If your insurance company fails to pay for your treatment, LifeLens will continue to pursue payment from the insurance company, but if those efforts are unsuccessful, you will be asked to bring your balance current.

Confidentiality and Treatment

Is my mental health care confidential?

Each patient’s mental health treatment is confidential. That confidentiality can be breached only through the following exceptions:

  1. risk of imminent harm to self;
  2. risk of harm to another person or an institution;
  3. disclosure of abuse or neglect of a child, a senior citizen, a physically disabled individual, or mentally disabled individual;
  4. court order for records or testimony.

You will be asked to provide the name and telephone number of someone to contact in the event of an emergency.

Can I bring someone with me to my first appointment?

Bringing someone with you to your first appointment may help ease anxiety or nervousness about a first session. As you feel more at ease, you may decide to meet alone with your therapist as this will provide the best opportunity for self-disclosure.

I want to bring my child to treatment; will my child’s therapist communicate with me?

Your child’s therapist will always be glad to receive communication from you about your child, but the therapist is restricted in what they can share with you. Children are often more likely to share feelings and distress if they feel assured that their disclosure is maintained confidentially. This is an important question to discuss with your therapist at the time of your first appointment.

What can I do if my provider is not a good fit?

If you feel your therapist is not a good fit, you can ask that therapist for a referral to another LifeLens clinician or to a clinician at another mental health clinic. Another option is to speak to LifeLens support staff by telephone or message sent through the website, and a request for another therapist can be handled through those mechanisms.

Who will be providing treatment? What are their credentials?

Each of LifeLens’ clinicians have been educated and trained to work in the mental health field, and each clinician is licensed in the State of Michigan to provide treatment. Some of the common licensure statuses include:

  1. Licensed Psychologist (LP). All individuals licensed as LP have a doctoral degree in psychology.
  2. Licensed Masters of Social Work (LMSW). All individuals licensed as LMSW have a Masters degree in social work and are trained as clinical social workers.

Licensed Professional Counselor (LPC). All individuals licensed as LPC have a Masters degree in counseling. Some of LifeLens’ clinicians have additional certifications or licensure, such as Certified Advanced Alcohol and Drug Counselor (CAADC), Registered Play Therapist, and National Certified Counselor (NCC).

Is there someone at LifeLens who prescribes medication?

LifeLens does not have a staff psychiatrist for medication prescription. However, your therapist can recommend a number of psychiatrists to you.

What are the differences between testing, a mental health screening, an assessment, and evaluation?

  • Screening refers to brief tests or questionnaires to rapidly assess functioning status.
  • Testing generally refers to a cognitive or personality test that is self-administered or administered by a psychologist or other certified professional. Testing can assist in diagnosis, can provide information about intelligence, academics, behaviors, strengths, and weaknesses. Psychological tests are often categorized as cognitive tests and personality tests.
  • Assessment is comprised of the utilization of a series of tests or instruments that assist in providing an in-depth perspective of a specific area, such as educational needs or psychological functioning. Assessment results are often used to recommend specific services.
  • Evaluation is a comprehensive approach that includes gathering data of the individual, the individual’s family, the individual’s functioning in a variety of domains and settings. Thus, an evaluation will often include multiple providers from various disciplines each contributing expertise. Evaluation results are often used by court systems, schools, state agencies, and treatment providers to make treatment recommendations.

Are you willing to communicate with my other doctors and therapists to coordinate care?

During (or prior to) the admission process you will be offered an opportunity to consent (or decline) to communication between LifeLens and any other doctors or therapists that you see. You can consent to communication with as many providers as you like.

Discovery. Development. Direction.

Call 248-461-6266 now to begin your journey to a fuller life.